Choosing an Auto Repair Shop
matter what you drive - sports car, family sedan, pick-up, sport Utility,
mini-van or truck, when you go in for repairs or service, you want the job
done right. The following advice should take much of the guesswork out of
finding a good repair establishment.
just drop your vehicle off at the nearest establishment and hope for the
best. That's not choosing a shop, that's merely gambling.
your owner's manual to become familiar with your vehicle and follow the
manufacturer's suggested service schedule.
Start shopping for a repair facility before you need one; you can make
better decisions when you are not rushed or in a panic.
friends and associates for their recommendations. Even in this high-tech
era, old-fashioned word-of-mouth reputation is still valuable.
Check with your local consumer organization regarding the reputation of
the shop in question.
possible, arrange for alternate transportation in advance so you will
not feel forced to choose a facility solely on the basis of location.
choose a repair shop, start off with a minor job; if you are pleased, trust
them with more complicated repairs later
At the Shop
for a neat, well-organized facility, with vehicles in the parking lot
equal in value to your own and modern equipment in the service bays.
Professionally run establishments will have a courteous, helpful staff.
The service writer should be willing to answer all of your questions.
free to ask for the names of a few customers. Call them.
policies (labor rates, guarantees, methods of payment, etc.) should be
posted and/or explained to your satisfaction.
if the shop customarily handles your vehicle make and model. Some
if the shop usually does your type of repair, especially if you need
for signs of professionalism in the customer service area: civic and
community service awards, membership in the Better Business Bureau,
AAA-Approved Auto Repair status, customer service awards. The backbone
of any shop is the competence of the technicians.
for evidence of qualified technicians, such as trade school diplomas,
certificates of advanced course work, and ASE certifications - a
national standard of technician competence.
good records; keep all paperwork.
Reward good service with repeat business. It is mutually beneficial to
you and the shop owner to establish a relationship.
the service was not all you expected, don't rush to another shop.
Discuss the problem with the service manager or owner. Give the business
a chance to resolve the problem. Reputable shops value customer feedback
and will make a sincere effort to keep your business.