You will always find an ASE
Master Technician on duty.
Service, Service, Service that's the name of the game
In the event you are
vacationing, and have a major break down, we assist in any way possible
to make sure your stay in Sequim, WA can continue as planned, or your journey home is not delayed.
Communicating With Our Customers
From your initial phone call, until you pick up your car, we take the time to explain what is wrong and what repairs are needed. All the work that needs to be done is separated from the work that can wait or is nonessential. We can explain the options and make specific repair recommendations. We also explain all parts and labor charges, and if applicable, list the work that you should plan on having done at a later time.
Minimizing Our Customer's Inconvenience
We know that your car plays a vital role and an intricate part in your daily life. Therefore, we try to minimize it's and your "down" time by taking the following steps: We keep a well-stocked parts room for common repair needs. For example: Spark Plugs, Manufacturer's Specified Lubricants and Fluids, Filters, Headlamps. With our parts supplier network, we can order parts from anywhere in the United States and receive them as quickly as the next day if necessary. Whenever possible, parts are ordered in advance to minimize your inconvenience of being without your automobile.
Our specialized computer system helps us track our in-house parts, our customer's vehicles, repair records and scheduled maintenance intervals. With a few keystrokes, we know if, when, and how much it takes to provide you with a complete, accurate estimate in minutes.
We believe that the more efficiently we run our shop, the better service we can provide to you, our customer.